Refund policy

At Bougie Babes Hat Bar, we strive to ensure your satisfaction with every purchase. However, if you need to return an item, please review our policy below:

1. Return Window: All returns must be initiated within 7 days of purchase. Items returned after this window will not be eligible for a refund or exchange.

2. Eligible Returns: Items must be unused, unworn, and in their original condition with all tags attached. Custom items may be subject to additional conditions (see below).

3. Defective Items: If your item is found to have a manufacturing defect, we will replace it at no additional cost. Please note, damage resulting from wear and tear or improper use is not considered a defect and will not be eligible for a refund or replacement.

4. Custom Items: Custom-designed hats are subject to a 30% restocking fee if no manufacturing defect is found upon return inspection. Please ensure that your custom item meets your expectations before finalizing your purchase.

5. Return Process:

   • Contact us within 7 days of your purchase to initiate a return.

   • Provide proof of purchase and a description of the issue.

   • Bring the item to our location for inspection.

6. Refunds: Once your return is approved, refunds will be processed to the original payment method within 7-10 business days. Shipping fees, if applicable, are non-refundable. Buyer pays return shipping cost. 

We appreciate your understanding and cooperation with our return and refund policy. If you have any questions or concerns, please don’t hesitate to contact us. Thank you for choosing Bougie Babes Hat Bar!